Frequently Asked Questions

How do I get started with Static Forms?

Getting started is simple:

1. Sign up for a free account at the registration page
2. Verify your email address
3. Get your API key from the dashboard
4. Add the form endpoint to your HTML form

See our Quick Start guide for detailed instructions.

Is there a free plan?

Yes! Static Forms offers a free plan with 500 email submissions per month. This is perfect for small websites and personal projects. No credit card required.

Do I need a backend server?

No! That's the whole point of Static Forms. You can use it with any static website hosting (GitHub Pages, Netlify, Vercel, etc.) without needing a backend server. The form submissions are handled by our API.

Can I use multiple API keys?

Each account has one API key. If you need multiple keys for different projects, you can create multiple accounts or upgrade to Pro tier which supports child accounts with separate API keys.

Is my API key secure?

API keys are safe to use in client-side code (HTML forms, JavaScript). However, you should:

• Keep your API key private
• Don't commit it to public repositories
• Regenerate it if you suspect it's compromised

Can I regenerate my API key?

Yes, you can regenerate your API key from your account settings. Note: You'll need to update all forms using the old key with the new one.

What happens if I exceed my monthly limit?

By default, once you hit your monthly email limit you'll receive a 429 status code and emails stop being sent. Delivery resumes when:

• Your monthly limit resets at the start of the next billing period
• You upgrade to a higher tier
• You enable overage billing (Pro & Advanced plans)

With overage billing enabled, emails continue beyond your quota and extra usage is billed at the end of the period ($1.00 / 1,000 on Pro · $0.50 / 1,000 on Advanced). See the Overage Billing docs for details.

Are there per-minute rate limits?

Yes. All plans have per-minute submission rate limits: Free and trial plans allow 30 submissions/minute, while Pro and Advanced plans allow 60 submissions/minute. If the rate limit is sustained for more than 1 hour, the account is temporarily blocked for 1 hour and both you and our team are notified. The ALTCHA challenge endpoint has a separate limit of 10 requests per minute per API key. If your legitimate use case requires higher limits, you can request an increase via the contact form.

How do I check my current usage?

You can check your current usage and limits in your dashboard. The dashboard shows how many emails you've sent this month and when your limits reset.

Can I customize email templates?

Yes! Pro tier users can customize auto-responder email templates with variables like {{name}}, {{email}}, and {{message}}.

Visit your Auto-Responders settings to configure templates.

Do you store form submissions?

Form submission storage is an optional Pro tier feature. By default, submissions are not stored. If you enable storage, submissions are retained until you manually delete them and can be viewed, exported, or deleted at any time from your dashboard.

Can I use webhooks with the Free tier?

No, webhooks are a Pro tier feature. Free tier users receive email notifications only. Upgrade to Pro to enable webhook integrations.

What file types are supported for uploads?

Supported file formats include:

• Documents: PDF, DOC, DOCX, TXT, RTF
• Images: JPG, PNG, GIF, WEBP

Maximum file size: 5MB per file. File uploads require Pro tier.

Do I need CAPTCHA?

While not required, we recommend using spam protection for public-facing forms. Static Forms supports:

• Honeypot fields - Free, invisible spam protection
• ALTCHA - Privacy-first CAPTCHA (Pro tier)
• Cloudflare Turnstile - Low-friction CAPTCHA alternative (Pro tier)
• reCAPTCHA v2 - Google's checkbox CAPTCHA (All tiers)
• reCAPTCHA v3 - Invisible score-based CAPTCHA (Pro tier)

Which CAPTCHA should I use?

For Pro users, we recommend Cloudflare Turnstile for a balanced low-friction default, ALTCHA for privacy-focused protection, or reCAPTCHA v3 for Google's invisible score-based verification. Free users can use reCAPTCHA v2 for reliable spam protection. See our Spam Protection guide for details.

How do I handle form validation?

Static Forms accepts any form data you send. You can implement validation on the client side using HTML5 attributes or JavaScript:

Server-side validation is also performed for security.

Can I use AJAX instead of form submission?

Yes! Static Forms supports both traditional form submissions and AJAX requests. See our Advanced Features documentation for AJAX examples.

Do you support CORS?

Yes! Static Forms supports Cross-Origin Resource Sharing (CORS) by default. You can make requests from any domain without additional configuration.

What happens if my form submission fails?

If a submission fails, the API returns an error response with details:

Check our Troubleshooting guide for common errors and solutions.

Can I cancel anytime?

Yes! You can cancel your Pro subscription at any time. You'll continue to have access until the end of your billing period, then your account will revert to the free tier.

What payment methods do you accept?

We accept credit cards and debit cards through Stripe. The free plan requires no payment method.

Do you offer refunds?

Yes, we offer refunds within 30 days of purchase. Contact support for assistance with refunds.