Managing Submissions
Everything you can do once you open a submission's detail view.
Click any submission row in Inbox to open its detail view. The right pane is replaced with the submission's full data and a set of actions across the top.
The Message and Delivery tabs
The detail view itself has two tabs:
- Message — the submission's subject and every field as it was submitted, rendered as key–value pairs.
- Delivery — a timeline of every delivery attempt for this submission (notification email, CC, webhook, Sheets, Slack). Loaded on demand.
Delivery is lazy-loaded
Opening the Delivery tab triggers a fetch — the first render takes a beat. Each step in the timeline shows pending → sent or pending → failed, with the error message inline.
Actions
| Action | What it does |
|---|---|
| Reply | Open a draft reply — uses your default email client. If AI reply is enabled, the submission also shows the AI reply that was already sent to the submitter. |
| Mark as spam / Mark as not spam | Move the submission to the opposite tab. The toggle button label changes based on the current tab. |
| Delete | Permanently remove this submission. Asks for confirmation. |
| Open message details | Open the exact message on a dedicated page with Copy submission ID and Copy message link controls. Links require sign-in and current form access. |
Copy a link to this message
Choose Open message details in the Message tab to open the exact submission on its own page. Copy submission ID copies its identifier, and Copy message link copies the address. That page shows the complete submitted fields, sender, timestamp, status and attachment metadata.
Anyone opening the link must sign in and have current access to that form. Copying it does not make the submission public. If access changes or the message is deleted or outside your available history, the link will not reveal it. Use the Inbox detail pane below for attachment downloads.
Attachments
When a submission includes uploaded files, an Attachments section appears in the detail view (Starter plan and above). Each file shows its name, type, and size.
- Click Download to fetch a fresh presigned URL and open the file in a new tab. You must be signed in — the link is not shareable.
- If a file shows "no longer available", it was evicted to free up storage quota. Your original notification email still contains the attachment.
- Storage usage and quota are visible in Workspace → Plan & Usage.
AI reply card
When the form has AI reply enabled and a reply has been generated for this submission, an AI reply card appears in the detail pane showing:
- The generated reply text.
- Provider and model used.
- Tokens consumed and the cost in USD.
- Generation duration.
- If generation failed: the error message.
Read state
Opening a submission marks it read; the unread badge on the parent form decrements immediately. To re-mark something as unread, use the spam toggle (mark, then mark back) or delete and rely on your email backup.
Ask an agent about a message
On a paid plan, connect an agent to a workspace with Read submissions permission. Ask it to list recent submissions across the workspace or for a specific form, then fetch the chosen submission's full fields. Use the exact submission ID returned in the agent's list, together with the form name or form ID, to request the right message. The permission follows every form you can currently access in that workspace.
