Inbox Notifications
How submission notification emails work — delivery, preferences, timestamps, and storage.
Four controls determine whether a submission emails you and what shows up in the message. They live in different places on purpose — confusing them is the most common support question we get.
The notification chain
- Form → Delivery sets the recipient list (your account email plus any CC addresses), the webhook, the Sheets sync, and the Slack post. This is where submissions go. Open Delivery docs →
- Inbox stores every submission regardless of delivery success. Even if your email bounces or Slack disconnects, the submission lives here and can be reviewed.
- Account → Notifications controls whether you specifically receive a notification email for each submission.Open Notifications docs →
- Form → General → Notification timestamp controls the displayed timezone and whether the “Received…” line is shown. A blank form timezone inherits the owner's Account timezone, then UTC. Every displayed time includes an abbreviation such as MDT.
If you're not getting emails
Check, in order: (1) is the form active? (General tab). (2) is the recipient correct? (Delivery tab). (3) is the email landing in spam? (Check your mail provider). (4) is your account email actually verified? (Account → Profile). The submission itself almost always arrived — Inbox is the source of truth.
Team workspaces
In a team workspace, the primary notification recipient is the workspace owner. Add team members as CC recipients in Delivery if you want them notified too. Timestamp inheritance also follows the workspace owner: a team member's personal timezone is never substituted for the owner's setting.