Auto-reply
Send an automatic confirmation back to whoever submitted the form.
Auto-reply sends a short templated email to the submitter the moment their form goes through. It's useful for "thanks, we got your message" confirmations, ticket numbers, and order acknowledgments. Available on every paid tier.
Fields
| Field | What it does |
|---|---|
| Enabled | Master toggle. |
| From name | Display name on the reply. Defaults to your account name if blank. |
| Subject | Reply subject line. Supports template variables. |
| Message body | Reply body, plain text or simple HTML. Supports template variables. |
| Condition field | Optional. Only send the reply when this form field is present. |
| Condition value | Optional. Only send when the condition field equals this value. |
Template variables
You can drop these placeholders into the subject or body. They're substituted with the submitter's data at send time.
| Variable | Resolves to |
|---|---|
{{email}} | The submitter's email address. |
{{name}} | The submitter's name, if a "name" field exists. |
{{form}} | The form's name (from General tab). |
{{date}} | Submission date in the submitter's locale. |
{{message}} | The "message" field if present, else the full submission body. |
{{field}} | Any custom field — e.g. {{field:order_id}}. |
Live preview
A preview pane next to the editor renders your template with placeholder values so you can see the result as you type. The preview updates on every keystroke.
Conditional sending
Set Condition field and Condition value together to skip the reply unless that field matches. For example, set the field to opt_in and the value to yes, and the reply only fires when the submitter explicitly opted in.
Want AI-generated replies instead?
See AI reply. AI reply replaces the templated body with one generated by an LLM using a knowledge base you provide.
Related
- Custom domain — controls the From address.
- Branding — wrap the reply in a custom HTML template.