FAQ & Support

Changelog

Recent feature additions to Static Forms

This page tracks major feature additions to Static Forms. Check back regularly for the latest updates.

Recent Feature Additions

Latest added features:

EU Data Residency

NEW

Choose where your form data lives when you sign up. Pick European Union (Frankfurt) and your submissions, file attachments and delivery logs are stored in the EU (AWS eu-central-1), not the United States.

  • Covers form data: submissions, file attachments, webhook delivery logs and AI reply logs
  • Account and billing data, email delivery and operational request logs remain US-processed for every account
  • Team members in another region still see and manage the whole workspace
  • Change it from your account until your first submission arrives — after that it's fixed, because the data physically lives there

July 26, 2026 • How submissions & attachments are routed →Exact scope in our DPA →

Granular Email Preferences & No-Login Unsubscribe

NEW

Choose exactly which emails you get, without signing in. The single marketing switch is now four independent preferences, and the link in every email footer opens a full preference center — no password, no account lookup. Turning off discount emails no longer takes you off the product announcement list.

  • Four toggles: product updates, offers and promotions, form submission notifications, usage and quota alerts
  • The same panel appears in Account → Notifications and on the emailed preference link
  • Security, billing, and service alerts are listed as always sent, so opting out can never break your forms
  • One-click unsubscribe in Gmail and Apple Mail now turns off only the category of the email you were reading
  • Existing preferences carry over automatically — nothing to re-set

July 25, 2026 • Learn more →

Form Rules

NEWPRO

Conditional when/then logic for every form. Build rules that run top to bottom on each submission — after spam filtering, before delivery — so the right people get the right submissions without any code or third-party automation.

  • Conditions on any submitted field value on Pro; country, day of week, hour of day, UTM parameter, attachment, spam flag, page URL, referrer and the matches regex operator on Agency
  • Match ALL or ANY conditions — up to 10 conditions and 5 actions per rule, with optional stop-processing
  • Actions: route to another verified recipient, set the subject with {{fieldName}} placeholders, set reply-to, redirect the visitor, post to Slack / Discord / Telegram, add to Google Sheets / Airtable / Notion, call a webhook, skip the default email, or mark as spam or discard
  • Recipients must be already-verified addresses — rules can never email an unverified one
  • Dry-run tester: check in-progress rules against a sample submission with a per-condition, per-action trace; nothing is sent or stored
  • Every real submission keeps its own rule trace in the submission timeline
  • Six one-click recipes to start from, including spam quarantine, after-hours to Slack, and country-based routing
  • Pro: 10 rules per form; Agency: 25

July 22, 2026 • Learn more →

Separate Submission & Reply Email Templates

NEWPRO

The Branding tab now manages two independent templates. Style the submission notification you receive — custom subject, uploaded logo, header title, brand colors, or full HTML — separately from the auto-reply and AI-reply emails your submitters receive. Replies now default to a plain, personal-looking email with no logo, colors, or footer, so they read as if you typed them yourself.

  • Submission email: subject with {{placeholders}}, logo upload, header title, brand colors — no HTML required
  • Reply styling options: plain (recommended), match the submission email, or a dedicated custom HTML template
  • Each template has its own switch and its own live preview
  • Existing custom HTML templates keep applying to replies exactly as before — no action needed

July 11, 2026 • Learn more →

WordPress Plugin

NEW

Connect your account once, then embed any of your forms on any page. The plugin now supports a private account API key that lists every form on your account in WordPress — pick one from a dropdown and it renders live with its validation, file uploads, and CAPTCHA. Elementor Pro and Contact Form 7 forwarding are unchanged.

  • New StaticForms block — pick a form from a dropdown in the block editor, no code required
  • New [staticforms form="..."] shortcode mode to embed a builder form anywhere
  • Redesigned settings page with connection status and a copy-ready snippet for each form
  • Elementor Pro: add the StaticForms action under Actions After Submit
  • Contact Form 7: global toggle + per-form opt-out via Additional Settings
  • Original [staticforms] plain HTML contact form shortcode unchanged
  • Server-to-server submission — API key never reaches the browser
  • Same endpoint as a plain HTML form — zero-downtime migration path

June 28, 2026 • Learn more →

Persistent File Storage

NEWPRO

Uploaded files are now stored and downloadable from your Inbox. Previously, file attachments were emailed only. Now Pro and Agency users get persistent per-tier storage with one-click download from any submission.

  • Pro: 2 GB persistent file storage; Agency: 10 GB
  • Download any attachment directly from the Inbox — no link sharing needed
  • Auto-eviction of oldest files when quota is reached
  • Email warning at 80% storage usage
  • Storage usage visible in Workspace → Plan & Usage

June 3, 2026 • Learn more →

Team Admin Form Management

NEWPRO

Team admins can now fully manage forms on behalf of the workspace owner. Admins were previously limited to viewing; they can now create, edit, and delete forms in the owner's workspace.

  • Admins can create, edit, and delete forms in the owner's workspace
  • All existing viewer-level actions (inbox, submissions, exports) still apply
  • Owner retains full control and can demote any admin at any time

June 3, 2026 • Learn more →

Google Sheets Integration

NEWPRO

Automatically sync every form submission to a Google spreadsheet! Connect your Google account and each submission is appended as a new row — no Zapier, no Apps Script, no code required.

  • One-click Google OAuth setup per account
  • Form field names become column headers automatically
  • New fields dynamically added as new columns
  • Per-account connections with independent spreadsheets
  • Enable/disable sync without disconnecting
  • Error tracking visible in the integration card
  • Test row button to verify the connection end-to-end

April 20, 2026 • Learn more →

Cloudflare Turnstile Support

NEW

Cloudflare Turnstile is now available as a first-class spam protection option for paid plans. You can now choose it alongside reCAPTCHA v3 and ALTCHA when you want low-friction bot protection with a privacy-friendly alternative to Google-hosted CAPTCHA flows.

  • Available on Pro and Agency plans
  • Dedicated setup guide for HTML, React, and Next.js forms
  • Works with the cf-turnstile-response token field
  • Documented alongside reCAPTCHA and ALTCHA in spam protection guides

March 12, 2026

Custom HTML Email Templates

NEWPRO

Make every auto-responder email unmistakably yours! Pro users can now supply a full HTML template for auto-responder and AI reply emails. Add your logo, brand colours, and custom layout — the processed message is injected automatically via a {{message}} placeholder.

  • Full HTML editor with live Preview and HTML Source tabs
  • Dynamic placeholders: {{message}}, {{name}}, {{email}}, and any form field
  • Per-child-account template overrides
  • Works for both auto-responder and AI reply emails
  • Security validated — no <script> tags or inline event handlers
  • Falls back to default template automatically when disabled

February 27, 2026

Overage Billing

PRO

Never miss a form submission again! Pro and Agency users can now enable overage billing to keep receiving form submissions even after exceeding their monthly email quota. Pay only for what you use, billed at the end of each period.

  • Opt-in overage billing per account — disabled by default
  • Pro and Agency plans: $1.00 per 1,000 extra emails
  • Metered usage reported to Stripe and billed at end of billing period
  • Quota warning emails at 80% and 90% of monthly limit
  • 7-day grace period if an overage invoice payment fails
  • Automatic email notifications for billing events (overage started, payment failed, restored)
  • Overage usage visible in account settings with estimated cost

February 22, 2026

Consolidated Branding Settings

NEWPRO

All branding controls in one place! The new Branding settings page combines email branding removal and custom email domain configuration into a single, easy-to-find location.

  • New unified Branding page under Settings
  • Remove email branding and configure custom email domains from one place
  • Existing custom email domain links redirect automatically

February 7, 2026

Remove Email Branding

PRO

Clean, professional notification emails! Pro and Agency users can now remove Static Forms branding from form submission notification emails for a fully white-labeled experience.

  • Remove header logo, footer, and copyright text from notification emails
  • Default subject line changes from "Static Form - New Form Submission" to "New Form Submission"
  • Opt-in setting available in Branding settings
  • Applies to all accounts under your plan automatically
  • Custom subject lines via form data are unaffected

February 7, 2026

Domain Restriction

NEWPRO

Enhanced security with domain whitelisting! Pro and Agency users can now restrict form submissions to specific approved domains, preventing unauthorized use of your forms on untrusted websites.

  • Whitelist up to 20 domains per account
  • Automatic subdomain support (e.g., adding "example.com" allows "app.example.com")
  • Optional localhost bypass toggle for local development
  • Independent settings for each account
  • Clear error messages when submissions are rejected from unauthorized domains
  • Checks Origin and Referer headers automatically

January 6, 2026 • Learn more →

Budget-Friendly AI Models

NEWPRO

Cost-effective AI model options now highlighted! We've identified and marked budget-friendly models to help you save on AI reply costs while maintaining quality responses.

  • GPT-4o Mini: Removed from legacy status - cheapest option at $0.15/$0.60 per 1M tokens
  • GPT-5 Mini: Marked as budget option - cost-efficient at $0.25/$2.00 per 1M tokens
  • Budget models now clearly labeled with "(Budget)" indicator in model dropdowns
  • Visual "Budget" badge displayed in model info cards for easy identification
  • Budget-friendly indicator shown in form settings
  • Default model remains GPT-4o Mini for new configurations

January 31, 2026

CC Email Recipients

NEWPRO

Pro users can now configure up to 5 CC email addresses per account to receive copies of form submissions. Perfect for teams that need multiple people to receive form submissions simultaneously.

  • Configure CC emails independently for each account
  • Up to 5 CC recipients per account
  • Automatic bounce protection for CC addresses
  • CC emails count toward monthly email usage

January 1, 2026

AI-Powered Auto-Reply

NEWPROFEATURED

Revolutionary AI-powered responses to form submissions! Generate intelligent, contextual replies based on your custom knowledge base. Perfect for customer support, lead qualification, and automated engagement.

  • Upload your knowledge base (text, TXT, or MD files)
  • Budget and Standard quality tiers, powered by leading AI models
  • Pay-as-you-go credits — top up only what you need
  • Smart fallback to static auto-responder on errors
  • Rate limiting and usage tracking
  • Configurable field exclusion for privacy
  • Detailed logs with token usage

December 28, 2025 • Learn more →

Latest AI Models Support

NEWPRO

AI Reply now supports the latest and most powerful AI models! Updated to include the newest models from OpenAI, Anthropic, and Google with improved performance and capabilities.

  • OpenAI GPT-5 Series: GPT-5.2 (latest flagship for coding), GPT-5.2 Pro (maximum intelligence), GPT-5 Mini (cost-efficient)
  • Anthropic Claude 4.5: Opus 4.5 (most capable), Sonnet 4.5 (best for coding)
  • Google Gemini: Gemini 3 Flash & Pro (latest), Gemini 2.5 Flash & Pro
  • Legacy models (GPT-4, Claude 3.5, Gemini 1.5) automatically hidden from dropdown but still supported
  • Warning indicator shown when using legacy models with upgrade suggestions
  • Documentation updated with links to official model pricing from each provider

December 28, 2025

Cloudflare Turnstile Support

NEW

Added support for Cloudflare Turnstile as a low-friction CAPTCHA option for paid plans.

Earlier

ALTCHA Integration

NEW

Added support for ALTCHA, a privacy-first CAPTCHA alternative. Available for Pro tier users.

Earlier

reCAPTCHA v3 Support

PRO

Added support for Google reCAPTCHA v3 (invisible) for Pro tier users.

Earlier

Webhooks

PRO

Introduced webhook support for real-time form submission notifications. Available for Pro tier.

Earlier

File Uploads

PRO

Added file upload support with 4.5MB per file limit. Supports documents and images.

Earlier

Stay Updated

Follow our updates and announcements. Major changes will be communicated via email and documented here.