CC Emails
Send copies of form submissions to multiple email addresses
CC Emails (Carbon Copy) allow you to send copies of form submissions to additional email addresses beyond your primary account email. This is useful for teams, departments, or backup notifications.
Key Features
- Add up to 5 CC email addresses per account (parent or child)
- CC recipients receive the same email as the primary recipient
- Each CC email counts toward your monthly email usage
- Bounced CC emails are automatically filtered out
- Separate configuration for parent and child accounts
How It Works
When a form submission is received, Static Forms sends the submission email to your primary account email address and includes all configured CC recipients. All recipients receive identical emails with the form data.
Email Delivery: All CC recipients receive the same formatted email with the complete form submission data, including any file attachments.
Setup Instructions
1. Navigate to Settings
Go to Settings → CC Emails
2. Enable CC Emails
Toggle the "Enable CC Emails" switch to activate the feature.
3. Add Email Addresses
Add up to 5 email addresses that should receive copies of form submissions. Email addresses must:
- Be in valid email format (e.g., user@example.com)
- Be unique (no duplicates)
- Not exceed the 5 address limit
4. Save Configuration
Click "Save Configuration" to activate CC emails for your forms.
Usage Counting
Each CC email counts as one additional email toward your monthly usage limit. This ensures fair billing based on actual email delivery.
Child Accounts
Each child account can have its own independent CC email configuration. Child accounts do not inherit the parent account's CC recipients.
To configure CC emails for a child account, go to the "Child Accounts" tab in the CC Emails settings.
Use Cases
Team Notifications
Send form submissions to multiple team members simultaneously. Perfect for sales inquiries, support requests, or shared inboxes.
Department Routing
Route form submissions to different departments or stakeholders. For example, send contact forms to both sales and marketing teams.
Backup Email Addresses
Add backup email addresses to ensure important form submissions are never missed, even if your primary email has issues.
Multi-Site Management
Use child accounts with different CC configurations for each website or project. Each child account can notify different teams or stakeholders.
Best Practices
- Only add necessary CC recipients to avoid cluttered inboxes
- Use valid, monitored email addresses to prevent bounces
- Consider using child accounts for different projects with different CC needs
- Monitor your email usage if using multiple CC recipients on high-volume forms
- Update CC lists promptly when team members change
Troubleshooting
CC Recipients Not Receiving Emails
If CC recipients aren't receiving emails:
- Verify the email addresses are entered correctly
- Check spam/junk folders on the recipient's end
- Ensure the "Enable CC Emails" toggle is on
- Verify you've saved the configuration
- Check if the email address has bounced (it will be auto-filtered)
Usage Higher Than Expected
Remember that each CC email counts as an additional email. If you have 3 CC recipients, each form submission counts as 4 emails total (1 primary + 3 CCs).
Email Address Validation Errors
Ensure email addresses:
- Follow standard email format (user@domain.com)
- Don't contain spaces or special characters
- Are not duplicates of existing entries
Limitations
- Maximum of 5 CC email addresses per account
- Each CC email counts toward your monthly email limit
- Available for Pro and Advanced tier users only
- Bounced email addresses are automatically removed from future sends