Plan & Usage
Your current plan, your usage against its limits, and where to upgrade.
Plan & usage is the dashboard for your subscription state. It surfaces two things: how much of each limit you've used in the current billing window, and what your plan currently includes.
This period's usage
The top card shows a row per metered resource. Each row has a current value, the plan's limit, and a label for the period (e.g. 05/01/2026 – 05/31/2026 · 30-day window).
- Submissions — submissions received this period.
- Forms — forms currently in this workspace.
- File storage — bytes used vs. your plan quota (Starter: 1 GB, Pro: 5 GB, Agency: 10 GB). Only shown on tiers that include persistent file storage.
- Team members — current count vs. limit (shown only on tiers that support teams).
When the counter resets
On Free, the submissions counter resets after each 30-day period, and the first period starts when you sign up. On a monthly paid plan it resets when your subscription renews. On a yearly plan there is no monthly renewal, so it resets every 30 days from the start of your current period: the period moves forward in whole 30-day steps, not on calendar months, and the reset is applied with your first submission or inbox visit after each step. During a trial the counter does not reset. The period label always shows the exact range.
Plan details
The lower card describes your current plan and includes one of three messages:
- Trial countdown ("N days remaining…") — for Pro Trial or Agency Trial. Starter has no trial.
- Free upsell ("Upgrade to remove limits…") — for the Free plan.
- Active ("Your paid plan is active…") — for paid plans.
Below the message is a bulleted list of plan features (e.g. "X submissions per month", "Unlimited forms", "Webhooks + Google Sheets"). Workspace owners on Free or Trial tiers also see a See plans button linking to pricing.
What each plan includes
- Free — 250 submissions every 30 days (the first period starts when you sign up), one form, 1-year submission retention with the last 30 days visible in your inbox, reCAPTCHA v2.
- Starter ($6/month, or $48/year — $4/month billed annually) — 3,000 submissions per month, unlimited forms, 1 GB file storage, AI Reply, webhooks with Slack, Telegram and Discord, autoresponders, advanced CAPTCHA, domain restriction, and priority email support. Submission retention is unlimited by default, configurable down to 30 days, with unlimited inbox history.
- Pro ($9/month, or $90/year) — 25,000 submissions per month, 5 GB file storage, unlimited submission retention, Google Sheets, Notion, Airtable and Mailchimp, form rules, custom email templates, a custom sending domain, CC emails, branding removal, and opt-in overage billing, plus up to 3 team members.
- Agency ($19/month, or $192/year) — 30,000 submissions per month, 10 GB file storage, unlimited team members, and everything in Pro.
Agent access requires a paid workspace
Connect ChatGPT, Claude or another compatible agent on paid Starter, Pro and Agency. Configuration reads, optional submission reads and form changes within the member's current access start on Starter; managing rules requires Pro or Agency. Workspace creation and destructive form actions remain limited to owners and admins. Supported workspace settings and Pro or Agency owner team administration are in staging preview and are not available in production yet. Free, Pro Trial and Agency Trial are excluded. Downgrading to Free or a trial blocks existing OAuth connections and management credentials.
Starter has no overage
Starter has no overage billing. When the 3,000-submission quota is reached, further submissions are held, not delivered, and the dashboard prompts an upgrade. Only Pro and Agency can opt in to overage billing and keep sending past the quota at a metered rate.
Hitting a limit
On Free and Starter, submissions past your limit are held in your inbox rather than delivered (see below). On Pro and Agency, overflow continues at a per-email rate when you have enabled overage billing; without it, and on Pro Trial and Agency Trial, new submissions are rejected at the API with a 429 status. Form limits and member limits block the corresponding action (creating a new form, sending a new invite) and show an upgrade prompt.
Submissions held over the limit
When a Free or Starter workspace has used its quota, a new submission is still accepted: the visitor sees the normal success response or redirect. Static Forms stores it as Held and does not email it or send it to webhooks or integrations. Pro, Agency and trial workspaces are not held; see Hitting a limit above.
- What you can see. A held row shows when it arrived, the form and its status, but not what the visitor typed. The same applies to exports, the API and agent access. Contents appear once the submission is released.
- The notice. The first held submission in a period sends one email, "New submissions are waiting in your inbox", under Usage and quota alerts. The inbox also shows a banner with an upgrade link.
- The cap. Up to 100 submissions are held per period. Past that, new submissions get a 429. Spam that arrives over the limit uses a held slot too, and is kept redacted. A form with submission storage turned off cannot hold anything, so it is rejected.
How and when they are released
- On upgrade. Moving to a higher plan releases them when the new plan's limit covers the held submissions on top of what the period has already used. Pro and Agency always cover them, because past their limit they bill overage instead of rejecting.
- When your quota resets. A new quota period releases them: for Free after the next 30-day period starts, for monthly paid plans at the next billing period, and for annual plans every 30 days.
- Released is not delivered. A released submission becomes a normal inbox item, but it has not been emailed or sent to integrations. Choose Deliver held submissions now in the inbox (workspace owner only) to run each one through normal delivery. Delivery counts against your quota. If the limit is reached again, the rest wait for the next period or an upgrade.
Release is checked when the owner opens the inbox, so it can take effect the next time you load it rather than at the exact moment of an upgrade or reset.
