Inbox Overview
Every submission across every form, in one place.
Inbox is the unified surface for every form submission in your workspace. Open it from the sidebar to triage incoming messages, mark spam, reply, or drill into the delivery timeline of any submission.
Layout
The page uses a two-pane layout on desktop, with the forms list on the left and submissions on the right. On mobile, the panes stack — the forms list opens first, then drills into a specific form's submissions.
The forms list
- Every form you have access to, grouped by personal forms then team forms.
- Each row shows the form name and an unread-submission count.
- The star icon pins a form to the top of the list — handy when you have lots of forms but spend most of your time in a few.
Submission tabs
The right pane has three tabs, each with an unread-count badge:
- Inbox — submissions delivered normally.
- Spam — submissions filtered by the form's spam filter.
- All — both inbox and spam together.
Each submission row shows the sender's name (extracted from common fields like name and email), a short subject (extracted from subject or message), and a relative timestamp ("2h ago", "Yesterday").
Open one exact message
Select a submission, then choose Open message details. Its dedicated page shows all submitted fields, sender, received time, status and attachment metadata. Use Copy submission ID when asking an agent about that message, or Copy message link to return directly to it later.
Message links require sign-in and current access to the form. They are not public sharing links and do not expand anyone's permissions. Attachment downloads remain in the Inbox detail pane.
Pagination
50 submissions load initially. Click Load more at the bottom to fetch the next page. Older submissions stay in the database indefinitely — there's no auto-deletion unless you delete a submission manually.
Submissions stay tied to the form
If you delete a form, its submissions go with it. To keep records before deleting, export first — see Managing submissions.
Next
- Managing submissions — actions in the detail view.
- Notifications — controlling submission emails.
Ask an agent about a message
On a paid plan, connect an agent to a workspace with Read submissions permission. Ask it to list recent submissions across the workspace or for a specific form, then fetch the chosen submission's full fields. Use the exact submission ID returned in the agent's list, together with the form name or form ID, to request the right message. The permission follows every form you can currently access in that workspace.
