Customer Satisfaction Survey (CSAT)
A CSAT survey with a 1-5 satisfaction scale, an effort question, and space for open comments.
- 1-5 CSAT scale
- Effort question
- Comments
- Responsive
Fields included
- Satisfaction
- Ease of experience
- Comments
Works great with
How to Use This Template
- 1Sign up for a free Static Forms account to get your API key.
- 2Copy the HTML code above and save it as an
.htmlfile. - 3Replace
YOUR_API_KEYwith your actual API key. - 4Deploy the file to your website and start receiving submissions in your inbox.
Frequently asked questions
What is a CSAT survey?
Customer Satisfaction (CSAT) measures how happy customers are with a specific interaction, usually on a 1-5 scale. This template captures that score plus optional context.
When should I send a CSAT survey?
Right after a key moment, such as a completed purchase or a resolved support ticket, while the experience is fresh.
How do I calculate my CSAT score?
Divide the number of satisfied responses (typically 4s and 5s) by total responses, then multiply by 100. Export submissions to a sheet to track it over time.
Can I trigger this survey automatically?
Yes. Link to the form from a confirmation or ticket-closed email so it fires at the right moment in the customer journey.
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